Returns and Refunds Policy
This Returns and Refunds Policy outlines the conditions under which returns and refunds are accepted. We aim to ensure a clear and fair process for our customers.
Return Eligibility
Products may be eligible for return within 7 days from the date of delivery. To qualify for a return, items must be unused, in their original condition, and include all original packaging and accessories, if applicable.
Items that show signs of use, damage, or alteration after delivery may not be eligible for return.
Return Process
To initiate a return request, please contact us with your order details and reason for return. Once your request is reviewed, you will receive further instructions regarding the return process.
Customers are responsible for ensuring the product is securely packaged when returning it.
Refund Policy
Approved refunds are processed in cash only. We do not offer refunds through bank transfers, cards, digital wallets, or any online payment methods.
Refunds are issued after the returned item has been received and inspected. If the return meets our policy conditions, the refund will be processed accordingly.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene, customization, or other specific reasons. Any such exclusions will be communicated at the time of purchase or order confirmation.
Exchanges
If you receive a defective or incorrect item, you may request an exchange instead of a refund, subject to availability. Exchange requests must also be made within 7 days of delivery.
Contact Information
For return or refund requests, questions, or support, please contact us at:
Policy Updates
We reserve the right to update or modify this Returns and Refunds Policy at any time. Any changes will apply once published on our website.